The HEIDENHAIN Service department offers professional and individualized support for machine manufacturers and users throughout the service life of a machine. We provide services in areas ranging from the design phase of a new machine and field servicing all the way to optimization and retrofitting support. The Helpline provides you with five technical support areas working together to find solutions.
The HEIDENHAIN Helpline receives 5000 calls every year. Whether by phone or e-mail, in WebEx sessions, or through remote servicing, we work with you to find solutions. With our theoretical and practical expertise, we can also support you on-site with troubleshooting on the machine. Select the product you need help with, and find the right contact person on the HEIDENHAIN Helpline.
Monday – Thursday 8:00 a.m. – 4:30 p.m.
Friday 8:00 a.m. – 3:00 p.m.
Monday – Thursday 4:30 p.m. – 8:00 p.m.
Friday 3:00 p.m. – 8:00 p.m.
Saturday and regional holidays 8:00 a.m. – 6:00 p.m.
NC Support Helpline +49 8669 31-3101 service.nc-support
PLC Programming Helpline +49 8669 31-3102 service.plc
NC Programming Helpline +49 8669 31-3103 service.nc-pgm
Encoders Helpline +49 8669 31-3104 service.ms-support
Application Programming Helpline +49 8669 31-3106 service.app
Replacement Parts and Repairs Helpline Germany: +49 8669 31-3121 International: +49 8669 31-3123 service.order
Please use our request form to send us a question.