Your direct line to technical support

Throughout the service life of a machine, the HEIDENHAIN Service department offers professional and tailored support for machine manufacturers and users. We provide services starting from the design phase of a new machine and field service, all the way to optimization and retrofitting support. With the Helpline, you benefit from five technical support areas working together in search of solutions.

Find the right helpline contact person for your HEIDENHAIN product

Every year, the HEIDENHAIN Helpline takes 5,000 calls. By phone or e-mail, in WebEx sessions, or through remote servicing, we work with you to find solutions. If needed, we can also support you on-site for troubleshooting at the machine with our rich theoretical and practical expertise. Select the product you need help with, and find the right contact person on the HEIDENHAIN Helpline.

    CNC Controls

    Helpline hours

    Monday – Thursday
    8:00 a.m. – 4:30 p.m.

    8:00 a.m. – 3:00 p.m.

    On-call service

    Monday – Thursday
    4:30 p.m. – 8:00 p.m.

    3:00 p.m. – 8:00 p.m.

    Saturday and holidays
    8:00 a.m. – 6:00 p.m.